Quality Inn Westfield - Springfield

Breakfast was surprisingly decent. Real eggs, a waffle machine, breakfast sausages and the usual assortment of bread, bagels, cereals and yogurt. The dining area is small and there's only one waffle machine and there was a family hogging it for the first 10 minutes we were there. Staff was great, everything was refilled and cleaned continuously.

When we were at the breakfast cafe, we had to leave in a hurry. In the process, I left my pocketbook hanging from the back of a chair. When I discovered that it was missing, we drove back, fully expecting that it had been stolen or that credit cards had been removed. Instead, the concierge greeted me with the purse, which was fully intact. I am so grateful for the honesty and compassion. Your staff was professional and courteous.

Location was great ,close to the I95 . The gentleman at the front desk on the morning of Saturday June 24 th was excellent .He printed directions for me to get to Buffalo .My internet on my phone was not working.He saved the day .Very friendly and his assisstance will not be forgotten .A great employee.

Breakfast offered variety for self-serve and was well stocked...easy to use system. Room was great, no issues! Staff pleasant and helpful.

Very friendly staff, helpful and pleasant to interact with. Clean room with very comfortable bed and pillows.